General Terms & Conditions of Sale

General Terms & Conditions of Sale

Welcome to our website, where you can buy tourist brochures about Picardy Wallonia.

The General Terms & Conditions of Sale govern the sale of brochures, by the Tourism House of Picardy Wallonia (Maison du Tourisme de la Wallonie picarde), to you.

Please read these terms and conditions attentively before placing an order. When you place an order, you notify us that you agree to be subject to these terms and conditions.

1-Our identity details

Our contact details are:

Tourism House of Picardy Wallonia (Maison du Tourisme de la Wallonie picarde)

Quai Saint Brice 35

7500 Tournai


Tel.: +32 (0) 69 78 98 16


VAT identification number: BE 0 0668.373.748

2-Characteristics of the products

The Tourism House of Picardy Wallonia sells brochures, outing maps and miscellaneous tourism promotion items. Most of the brochures can be downloaded free of charge from this website.

3-How do I place an order?

If you want to purchase one or more brochures, you need to select each product you want to buy and add it to your basket. When you have added all the products you want to buy to your basket, you can proceed to check-out and place your order.

At this stage, you shall be redirected to a page which recaps the details of the products you added to your basket, and also their prices. Once you have provided all your details, click on the blue button, “Continue to shipping method”. A summary of your details and your order will be displayed, as well as the total cost of the order (including delivery charges). You can then select your preferred payment method.

Once you have placed your order, we shall send you a confirmation email. We shall also notify you about the processing of your order.

4-Product availability

Our product offerings are valid so long as they can be seen on the website, while stocks last. In the event that a product proves to be unavailable after you have placed an order, we shall notify you by email. Your order shall be cancelled automatically and you shall be immediately refunded.


The prices of our products are listed in euros and include both Belgian VAT. The delivery charges are added to the final total and range from €0.70 to €2, depending on the weight of your order.

6-Payment method

You can pay for your purchases using Visa, Mastercard or American Express. Your card is debited at the time of the order.

If you do not have a Visa, Mastercard or American Express card, you can pay by bank transfer. In this case, you will need to contact us by emailing

7-Secure payments

Transaction procedures on this website are carried out in conjunction with a highly secure payment service provider – the company Stripe (see

As a secure payment specialist, Stripe guarantees that sensitive data is sent and stored in accordance with the highest security and quality standards.

In all of the secure areas in which the URL address of begins with “https://” (in which the “s” means secure), data is encrypted and is thus protected before it is sent over the internet.

8-Right to change your mind within 14 days and the effects of changing your mind

A consumer has the right to inform the Tourism House of Picardy Wallonia that he or she has changed his or her mind about the purchase, without penalties and without providing a reason, within 14 calendar days from the day after the delivery date.

If you exercise your right to change your mind within the timeframe set out above, solely the price of the product/products bought shall be refunded. The refund shall only occur after proof that you have sent back the product/products has been received. Expenses arising out of the return shall be borne by the purchaser.

9-Statutory guarantee which protects the consumer

Standards regarding consumer protection as applicable for the purposes hereof are detailed and are available on the website of Belgian Federal Public Service Economy and Business, by clicking on the following link: (in French).

10- Use and protection of personal data

In accordance with the general data protection regulation (GDPR), personal data can only be stored and processed for the purposes defined in these competition rules, and only for the duration of the competition.

All the information about how data is stored and processed can be obtained directly from the ASBL Maison du Tourisme de Wallonie Picarde (Data Controller) and/or the Data Controller that it appoints, at the address

The owners of personal data stored and processed will also have the right to correct this data at any time, as well as the right to delete it, by request – in the knowledge that, in the latter case, this right to delete will result in elimination from the competition if it is invoked before the deadlines for the prize draw.

Lastly, it is specifically stipulated that the ASBL Maison du Tourisme de Wallonie Picarde will in no way be able to broadcast the personal data collected without the prior consent of its owners, unless required to do so by a jurisdiction or to fulfil commitments outside the scope of ordinary law.


These Terms & Conditions of Purchase are governed by Belgian Law. In the event of a dispute between the parties or of legal proceedings regarding payment, the sole competent courts shall be the courts in Tournai, Belgium.